Appointments & Bookings

These Appointment and Booking Terms and Conditions (“Terms”) apply to all appointments and bookings made at Dr Rasha Clinic. By scheduling an appointment or making a booking with our clinic, you agree to comply with and be bound by these Terms. Please read these Terms carefully before making any appointments or bookings.

General

All appointments of Dr Rasha Clinic are subject to availability. Dr Rasha Clinic reserves the right to change booking availability and remove services where we see fit.

Below are general terms and conditions to be adhered to when visiting our clinic:

• Age: To proceed with any of our doctors treatments, you must be over 18 years. Please bring a form of ID (either a passport or driving license) as proof of age and address for your medical questionnaire upon arrival.
• Animals Attending Clinic: We are unable to allow pets into the clinic for hygiene reasons, however if you require a support animal to accompany you to your appointment, please let our team know so we can accommodate as best as possible.
• Children Attending Clinic: At Dr Rasha Clinic, we are not able to accommodate unattended children in our treatment rooms or reception area. Our team are not trained or insured for looking after children and we ask all clients to refrain from bringing their children with them.
• Food In Clinic: When attending your appointment, we ask you bring no hot food into the clinic and treatment rooms as well as to not eat in the waiting area or treatment rooms. For hygiene reasons, should you bring any food with you to clinic, please ensure it is securely storaged in your bag or still in an unopened package.

Privacy Policy

Your use of this website is also governed by our Privacy Policy. By using our website, you agree to the practices described in our Privacy Policy.

Cancellation Policy

At Dr Rasha Clinic, we value your time and our commitment to providing exceptional service. To ensure we can accommodate all our clients efficiently, we have established the following cancellation policy.

We operate a 48-hour cancellation policy. To reschedule or cancel your appointment, please provide us with a minimum of 48 hours notice. Any deposits made for your appointment can be transferred to your next scheduled appointment if the cancellation notice falls within the 48-hour window. However, please note that deposits cannot be refunded for cancellations made within the 48-hour mark.

To give notice of cancellations or to reschedule, please contact our team at your convenience either on 07511 107 511 or send an email to info@drrashaclinic.com
Our team are available Monday to Friday from 10am to 7pm. Additionally, we offer an out-of-hours call service, allowing you to leave a message should you need to reach us outside our regular hours.

Deposits

To secure your appointment, a non-refundable deposit of £50 is required when booking an appointment with our doctors. All deposits can be used towards your treatments should you cancel within 48 hours or reschedule.

Treatment Packages

At Dr Rasha Clinic, we offer treatment packages to provide you with the best aesthetic solutions for rejuvenating your skin. To ensure the optimal use of these packages, please be aware of the following terms and conditions:

• Useage Period: All treatment courses included in our packages must be utilised within 18 months of date of purchase
• Non-Refundable and Non-Transferable: Please note that all treatment courses at Dr Rasha Clinic are non-refundable and non-transferable. Once purchased, the treatment course is intended for your use only and cannot be transferred to another individual.
• Balances And Flexibility: While the packages are non-refundable, we understand that individual circumstances may change. Balances for any outstanding treatments within the package can be transferred to alternative aesthetic treatments offered at our clinic should this be needed. Any transfers to other treatments must be discussed with your practitioner before this takes place.
• Tailored Treatment: Your satisfaction is our priority. During the course of your treatment package, we may recommend adjustments or changes to your treatment program to better meet your individual needs. Rest assured, we will work with you to ensure you achieve the results you desire but we cannot guarantee results.

We appreciate your understanding and adherence to these terms and conditions regarding our treatment packages. If you have any questions or need further information, please contact our team at 07511 197 511 or email us at info@drrashaclinic.com

Promotional Offers

We are pleased to provide offers to our valued clients. To ensure a fair and consistent application of these offers, please take note that all offers are limited to one per person. All our promotional offers can also not be used in conjunction with any other offer or product purchases. They are intended to be standalone and may not be combined.

Gift Vouchers

Dr Rasha Clinic offers gift vouchers to provide a special experience for your loved ones. To ensure a smooth and enjoyable use of these vouchers, please take note of the following terms and conditions:

• Non-Refundable and Non-Exchangeable for Cash: Gift vouchers are non-refundable and cannot be exchanged for cash. They are intended for use at Dr Rasha Clinic only.
• Validity: Each gift voucher will clearly state its validity period, indicating how long it remains valid. Please ensure to use the voucher within this specified timeframe.
• One Voucher per Person: Gift vouchers are limited to one voucher per person. Each recipient may redeem a gift voucher only once.
• Restrictions on Use: Gift vouchers cannot be used for medical or injectable treatments and may not be used in conjunction with any other offers or promotions. They are standalone and cannot be combined with other discounts.
• Remember to Bring Your Voucher: When you visit Dr Rasha Clinic for your appointment, please remember to bring your gift voucher with you. Presenting the voucher will help us process your gift and ensure a smooth experience.

Complaints Policy

At Dr Rasha Clinic, we are dedicated to delivering the highest standard of care and service to our patients. We value your feedback and are committed to addressing any concerns you may have promptly and effectively. This policy outlines our approach to handling complaints in line with CQC guidelines, please click here to read more.

Website

These Terms and Conditions (“Terms”) govern your use of the Dr Rasha Clinic website. By accessing and using our website, you agree to comply with and be bound by these Terms. If you disagree with any part of these Terms, please refrain from using our website.

1. General

• 1.1. The content of this website is for general information and use only. It is subject to change without notice.
• 1.2. Dr Rasha Clinic reserves the right to modify or discontinue any part of the website or services offered.

2. Privacy Policy

• 2.1. Your use of this website is also governed by our Privacy Policy. By using our website, you agree to the practices described in the Privacy Policy.

3. User Responsibilities

• 3.1. You are responsible for ensuring that any information, materials, or data you provide through the website is accurate and does not violate any applicable laws or regulations.
• 3.2. You are responsible for your own access to the website and any consequences that may result from your actions.

4. Intellectual Property

• 4.1. All materials, content, and designs on this website are owned or licensed to Dr Rasha Clinic. These are protected by intellectual property rights and are for your general information and use only.
• 4.2. You may not reproduce, modify, distribute, or republish any material from this website without our prior written consent.

5. Unauthorized Use

• 5.1. Unauthorized use of this website may lead to a claim for damages and/or be a criminal offense.

6. Links to Other Websites

• 6.1. Our website may include links to external websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s).
• 6.2. We have no responsibility for the content of the linked website(s).

7. Limitation of Liability

• 7.1. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.
• 7.2. It shall be your responsibility to ensure that any products, services, or information available through this website meet your specific requirements.

8. Jurisdiction and Governing Law

• 8.1. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

9. Changes to the Terms

• 9.1. Dr Rasha Clinic may update these Terms at any time. We recommend that you check this page periodically to ensure that you are aware of the latest version.

10. Contact Information

• 10.1. For any questions or concerns about these Terms and Conditions, please contact us at:
  Dr Rasha Clinic on 07511 197 511 or email us on info@drrashaclinic.com

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