We ship all orders directly from the United Kingdom to ensure fast, reliable, and efficient delivery.

Shipping Information

We offer free shipping on all UK orders over £150. Orders below this amount are subject to standard delivery charges.

Address Accuracy

Please ensure that your delivery address is entered correctly before placing your order. Unfortunately, we cannot accept responsibility for orders shipped to incorrect or incomplete addresses provided at checkout.

Returns Policy

If you are not fully satisfied with your purchase, you may request a return within 5–7 working days of receiving your order.

To qualify for a return:

• Items must be unused, unopened, and in their original condition.
• Products must be returned in their original packaging.
• Proof of purchase may be required.

Please note that cosmetic products are non-refundable and cannot be exchanged once opened.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to arrange an exchange, please contact us at info@drashclinic.com.

Missing Deliveries

Most orders arrive within 5–7 working days. If your order has not arrived within 20 days of dispatch, or if you believe your parcel may be lost in transit, please contact us. After verification, we will work with you to arrange either a replacement or refund where applicable.

Please note that delivery times may occasionally be affected by factors outside our control.

For any questions regarding shipping, returns, or refunds, please contact our support team at info@drashclinic.com.