At Dr Rasha Clinic, we are dedicated to delivering the highest standard of care and service to our patients. We value your feedback and are committed to addressing any concerns you may have promptly and effectively. This policy outlines our approach to handling complaints in line with CQC guidelines.
1. Contact Information
- Complaints: Should you have any concerns about your service or treatment at Dr Rasha Clinic, please do not hesitate to contact us. You may reach out to the Clinic Manager at [email protected].
2. Acknowledgment of Complaints
- Acknowledgment: We aim to acknowledge all complaints within five working days of receipt. This acknowledgment will confirm that your complaint has been received and is under review.
3. Investigation and Resolution
- Investigation: Upon receiving your complaint, we will conduct a thorough investigation to understand the details of the issue and identify the root causes.
- Resolution: We are committed to resolving complaints in a timely manner. We will work diligently to reach a fair and satisfactory resolution, and we will keep you informed throughout the process.
- Escalation: If you are not satisfied with the initial response to your complaint or believe that your concerns have not been adequately addressed, you have the right to escalate your complaint. You may contact the Care Quality Commission (CQC) directly for further assistance.
5. Learning and Improvement
- Learning from Complaints: Dr Rasha Clinic values complaints as an opportunity to learn and improve. Your feedback helps us identify areas for enhancement and ensures that we maintain the highest quality of care.
- Confidentiality: All complaints will be treated with the utmost confidentiality. Information related to your complaint will be shared only with individuals directly involved in the investigation and resolution.
We encourage open and transparent communication and are dedicated to resolving any concerns you may have. Your feedback is invaluable to us, and we are committed to providing the best possible service and treatment results for our patients.
If you have any questions or require further information regarding our complaint policy, please do not hesitate to contact our Clinic Manager at [email protected].